Returns Policy

If you are not completely satisfied with your purchase you may return the item(s) within 14 days for a full refund, provided it’s in its original packaging, unused and undamaged.

If the item(s) are faulty you have 30 days to return them for a full refund or exchange.

  • The original proof of purchase must be enclosed with each returned item.
  • The customer must cover all postage costs when returning the item(s)
  • Prior to returning any items by post, please contact us on one of the email addresses below.  You must state your original order number in the subject line of the message.
  • Refunds will be processed only when we receive the unwanted goods back and will be made to the original card used for payment. Please allow 14 days for the refund to appear.
  • If the above conditions are not met, we reserve the right to refuse a refund.

Email Addresses:

laura@littlenellonline.co.uk

pauline@littlenellonline.co.uk

 

Returns Address:

3a Millfields

Eccleston

St Helens

WA10 5NS

 

 

Our refund policy does not affect your statutory rights.